Reference

How pyramid slot Protects Your Personal Data

This Privacy Policy explains exactly what personal data pyramid slot collects from your account, how we use it, and what rights you hold over it — where local…

Data encrypted at rest and in transitDANA, OVO, GoPay & QRIS transaction records protectedAccount data never sold to third partiesYou can request data access anytimeRetention limits applied per data category
pyramid slot How pyramid slot Protects Your Personal Data
PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy Rights

If you want to review, correct, or delete any personal data we hold on your account, our privacy support team is available seven days a week between 08:00 and 23:00 WIB. You can reach us through live chat directly inside your account dashboard, by email at [email protected], or through our Telegram channel listed in the footer. Players in Semarang and across Indonesia typically receive a first response within two hours during peak hours.

Team online

Live Chat

Access live chat from your account dashboard between 08:00 and 23:00 WIB, seven days a week. A privacy specialist will handle data requests within two business hours during operating hours.

Email Support

Send your data access or deletion request to [email protected]. Include your registered account email and the specific data category you are enquiring about so we can respond accurately.

Telegram Channel

Our Telegram handle is listed in the site footer for quick privacy queries. This channel is monitored daily and is useful for follow-up questions after you have submitted a formal data request.

HOW WE HANDLE YOUR DATA

Six Practices That Protect Your Account Privacy

Our privacy framework is built around six operational commitments that apply from the moment you open an account through every deposit you make via DANA, OVO, GoPay, or QRIS, and up to…

End-to-End Encryption

All data exchanged between your browser or app and our servers is encrypted using TLS 1.3. This covers login credentials, payment references, and personal profile fields stored in your account.

Cookie Control

We use session cookies to maintain your lobby state and analytics cookies to improve page performance. You can manage cookie preferences in your account settings at any time without affecting your ability to log in.

Account Security Layers

Two-step verification is available on your account and we recommend activating it. Failed login attempts trigger automatic locks, and our system alerts you by email if a new device accesses your profile.

Data Retention Limits

Transaction records linked to DANA, OVO, GoPay, and QRIS are kept for the period required by applicable financial regulations, after which they are deleted or anonymised. Non-essential data is removed sooner.

No Third-Party Data Sales

We do not sell, rent, or trade your personal data to any marketing or advertising third party. Data is only shared with payment processors when you initiate a transaction, and only to the extent necessary.

Your Right to Request Changes

You may request a copy of your stored data, ask us to correct inaccuracies, or request erasure where local law permits. Submit requests via live chat or email and we will respond within five working days.

Frequently Asked Questions About Your Privacy

Below are the questions we receive most often about how pyramid slot handles personal data. If your question is not covered here, reach out to our privacy support team through live chat or email any day of the week.

We collect your name, email address, phone number, and payment identifiers such as your DANA or OVO wallet reference. We also record device identifiers and session timestamps to secure your account against unauthorised access.

Payment references are stored in encrypted form and are only accessible to staff processing your withdrawal or investigating a dispute. We do not display full wallet numbers in your account history — only masked identifiers appear.

Yes. Send a data access request to [email protected] from your registered email address. We will compile and deliver a summary of your stored data within five working days, where local law permits this right.

Financial transaction records are kept for the period mandated by applicable regulations. Profile data tied to an inactive account is reviewed periodically and removed or anonymised once the minimum retention window closes.

We share data only with payment processors — DANA, OVO, GoPay, QRIS — when you initiate a transaction, and only to the minimum extent needed. We never sell or rent your personal data to advertisers or data brokers.

Open your account settings and navigate to the Privacy & Cookies section. You can disable non-essential analytics cookies there without losing access to your lobby, wallet, or any account feature. Session cookies are required for login to work.

Contact our live chat team immediately — available 08:00 to 23:00 WIB daily. Our security team can freeze your account, revoke active sessions, and initiate an access review within the same business day you report the concern.